Terms and Conditions

VALIDITY

The rates are valid for the period from January 08, 2021 to March 15, 2022.

All our services, vehicles and hotels are guaranteed according to the certificate 

tourism insurance.

 

PRICING

All rates are in EUR.

Rates are subject to change, due to the fluctuation of the currency of each country, any alteration in the price will be notified in advance of the confirmation of the package.

 

NET RATES 

Payment for services

All services must be paid before the arrival of the client, by bank transfer or charge to a bank credit card(which will have an additional charge of 3.5% of the total sale)

 

In the case of bank transfer it is important to put at the end of the shipment "free of charge for the beneficiary".

Individual Payment: Payment must be settled 1 week before the arrival of the passengers

Group Payment: This must be paid in full 15 days before the arrival of the group

In high season or international congresses & fairs, hotels ask for a deposit to guarantee the reservation, so the operator in Latin America will be informed to make the corresponding deposit.

 

CANCELLATION OF SERVICES:

On circuits, cancellations made 7 days before arrival apply 50% charges.

3 days before the start of the tour, 100% cancellation charges apply.

In the case of booking 5 * cave hotels in Cappadocia- Turkey, Sahara-Morocco stay, the hotel applies cancellation charges 45 days before the arrival of the passenger, this is because these types of cave hotels only have very few rooms and it is a policy that It is handled in all the luxury cave hotels in Cappadocia and Sahara accomodation.

Cancellations in each countries please consult as each Country has different Cancellation Policies, however any cancellation made less than 15 days prior to the arrival of passengers causes cancellation charges and in case of NO SHOW no type applies refund 

 

GROUPS

The itineraries shown are suggested tours for group management, the prices are net indicative, however these can be adapted to the needs of the clients, after consultation.

These prices are not applicable in congress and fairs periods, please check embargo dates.

 

In the management of groups, 1 courtesy is granted for every 15 passengers, the courtesy policy may vary according to the number of passengers as well as the policies of each country, hotel and services.

 

KITES RESPONSIBILITIES  

KITES is an intermediary which offers services between the client and transport companies, guides, hotels, etc. It is not responsible in the event of flight delays, lost luggage, personal injury, accidents, etc., so it is always recommended that passengers bring with them a copy of their travel insurance and medical expenses issued in their country of origin.

If in case of "force majeure" the hotel has to be changed, it will always be in the same category without extra charge and with prior notice to the tour operator.

Modifications can be made in the order of visits in the circuits without changing the content and without prior notice, due to climatic, social or political issues.

The circuits are guaranteed with a minimum of 2 passengers in Turkey and in other countries according to what is indicated in each description of the requested itinerary. 

All the official guides are licensed by the Ministry of Culture and Tourism, so they have the right to change the order of the program due to the change of weather and the safety of the group so that the tour goes well.

In case any tourist misbehaves, the guide has the power and right to warn them without paying attention.

If the balloon ride is canceled due to bad weather conditions, the agency will refund your money immediately.

 

OTHER EXPENSES

OUR PRICES DO NOT INCLUDE:

Border taxes, visa service, tips and expenses not mentioned.

 

It is important to mention that the tips to the guides and drivers are NOT included and it is suggested that at the end of each circuit the clients give them a tip for the services provided.

 

Corporate data:

TRADE NAME:  KITES SEYAHAT ACENTESI TIC LTD STI (A-2648)

ADDRESS: 1385 SOK NO:3/808 ALSANCAK IZMIR

PHONE: (+90) 232 445 9989

RESERVATIONS MAIL: booking@kites.com.tr

WEB: www.kites.com.tr

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